Safety & Equipment
HIGH STANDARDS FOR SAFETY
An exceptional safety record and adherence to the ever-changing amusement industry standards separates RCI from other leisure attraction manufacturers. All RCI products are individually engineered and tailored to meet ASTM amusement standards. RCI also complies with location-based regulations including EN 1090 standards set forth by ADIPS (United Kingdom) and TUV (Germany) amusement industry standards. CE certified safety equipment is attainable for European customers to comply with additional standards when appropriate. The slingline slider assembly is no exception and meets all OSHA and ANSI breaking strength requirements to guarantee operator and participant safety as well.
PARTICIPANT SAFETY SYSTEM
Before each participant ventures onto a Sky Trail® or Sky Tykes®, they are properly outfitted with a full body harness and a redundant slingline. This redundant slingline is secured into the attraction’s Passing Belay System. At the ground level, a certified operator appropriately connects and disconnects participants into the safety system to further optimize the safety of participants. The Passing Belay System grants participants the ability to move about the attraction in any direction they so choose while the safety system allows participants to self-rescue, step back on the element and continue on their adventure.
Clip ‘n Climb® utilizes the same harnesses as the Sky Trail® line of products for the connection to Head Rush Technologies TRUblue® auto belays. Designed specifically for the climbing industry, TRUblue® is the most trusted auto belay in the market for reliable fall protection and is used around the world at climbing gyms, indoor and outdoor climbing walls, recreation centers and more. The TRUblue® auto belays are outfitted with Self Belay™ connectors which assist in maintaining a high level of safety while participants are on the attractions.
EQUIPMENT
RCI is committed to providing superior service and ease for the client with new or replacement equipment as it is necessary or by request. New slingline assemblies, harnesses, track block-offs and even more is available to be purchased directly from RCI. When old elements have become worn and need replacement, new elements can be obtained when needed with the assistance of an aftermarket sales staff person. Our elements never lack innovation, excitement or variety which in turn allow the client to pick from a bounty of viable choices. Product owners may view the equipment catalog or element catalog in the Client Portal under marketing resources.
RCI also has items such as split pucks, double cable sleeves, sheaves, collars and more available for purchase if desired. As for the entirety of sling lines, all have replacement parts that can be bought as they sustain wear and tear.
For equipment inquiries concerning quotes, orders or returns please feel free to contact our aftermarket sales department by phone or email. An aftermarket sales person will respond to your inquiry within 48 hours.
PRODUCT ORDERS
All orders are processed in order of receipt and shipped as soon as they are completed. An element measurement form must be completed when ordering new elements.
RETURNING DEFECTIVE EQUIPMENT
Clients may return both warranty and non-warranty items. A 1-year warranty is offered on all hardware for defects or abnormal wear. If you have questions regarding a return, please contact the aftermarket sales department with pictures, and they will advise. When a product is ready to be returned a RCI representative will provide you with an RMA number for you to ship the item to us. Then the repaired equipment or replacement item will be shipped back to you. Please note that if the return is not a warranty return, time, materials, and/or shipping will be charged.
Please fill out the damaged equipment tag information and attach it to the item that is being returned to RCI.